Refund Policy

Transparent and equitable refund provisions for your assurance

Overview

At InsulaAccessPoint, we recognize that plans may change, and we are committed to providing transparent and fair refund practices. This policy details the circumstances under which refunds are granted for yacht charter services.

Before confirming a booking, please review this policy thoroughly. By reserving a charter with InsulaAccessPoint, you consent to and agree with the terms of these refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualifies for: Complete refund excluding processing expenses

Processing Duration: 5-7 business days

Processing Charge: €50 for card payments

Requirements: Must be requested formally via email or telephone

24-72 Hours Before Charter

50% Refund

Qualifies for: Half of the total charter expense

Processing Duration: 7-10 business days

Processing Charge: €25 deducted from the refund total

Requirements: A valid reason is mandatory; administrative fees are applied

Less than 24 Hours Before Charter

No Refund

Qualifies for: No refunds available

Exceptions: Cases of emergency may be considered individually

Alternative Option: Charter credit may be offered at the discretion of the management

Requirements: Documentation required for emergency circumstances

Weather-Related Cancellations

Our Weather Guarantee

Our highest concern is safety. Should weather conditions be determined as hazardous for charter operations by our qualified captain, we provide adaptable options:

  • Complete Refund: A full refund if rescheduling is not an option
  • Rescheduling: Transfer your charter to an alternate available date free of extra charges
  • Charter Credit: Given a credit that remains valid for a year from the original charter date

Weather Evaluation Procedure

Weather considerations include:

  • Analyzing wind patterns and strength
  • Assessing wave size and sea conditions
  • Visibility and precipitation forecasts
  • Coast Guard updates and cautions
  • Professional evaluation of the captain regarding safety

Decision Timing: Decisions on weather cancellations are finalized at least 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Emergency Situations

We comprehend that medical urgencies can arise unexpectedly. The following conditions may be eligible for special consideration:

  • Sudden medical conditions or injuries necessitating hospitalization
  • Passing of a family member
  • Emergency military orders or deployment
  • Subpoenas or mandatory court appearances
  • Natural events disrupting travel

Documentation Needed

To file a claim for an emergency refund, we require:

  • Medical statements or hospital records
  • Death certificate (if pertinent)
  • Formal military instructions
  • Legal summonses or jury notifications
  • Emergency declarations or travel cautions

Procedure: Emergency refund procedures are completed within 3-5 business days following receipt of the necessary documentation.

Operational Cancellations

Technical Difficulties

If the vessel assigned to you encounters technical issues that remain unresolved:

  • Alternative Craft: We aim to provide a similar substitute
  • Complete Refund: If no suitable alternates can be found
  • Partial Refund: If the replacement vessel offers different costs
  • Compensation: Additional reparation may be provided for the inconvenience

Crew Availability

In isolated incidents where specialized crew is not available:

  • Substitute crew will be organized if feasible
  • Full refund if the charter is unable to proceed
  • Opportunity to reschedule without additional fees

Refund Processing

Payment Mode

Refund transactions are reverted to the original method of payment utilized during booking:

  • Cards: 5-7 business days
  • Wire Transfers: 7-10 business days
  • Cash/Check: 3-5 business days

Processing Costs

Card Transaction Charges

€50 fee for cancellations with more than 72 hours' notice

Bank Transfer Charges

€25 fee for all bank transfer reimbursements

International Transaction Charges

Additional costs may be applicable for transactions across borders

Charter Credits

Credit Issuance

Charter credits might be presented as an alternative to returns under certain circumstances:

  • Untimely cancellations (less than 24 hours' notice)
  • Cancellations due to adverse weather
  • Elective requests for rescheduling
  • Operational disturbances

Terms of Credit

  • Validity: Effective for one year from the date of issuance
  • Transferability: Not assignable to other individuals
  • Amount: Corresponds to the comprehensive charter value excluding processing costs
  • Application: Applicable toward any available charter service
  • Expiry: Cannot be extended beyond twelve months

Partial Service Refunds

Interruptions in Service

In the event that your charter is interrupted or cut short due to reasons within our control:

  • Refund calculated based on the unused portion
  • Credit towards a comparable future charter
  • Gratuitous services or enhancements

Guest-Related Interruptions

If a charter concludes earlier than scheduled due to guest behavior or breaches of safety:

  • No repayment for the residual time
  • Obligatory full payment
  • Potential additional charges

Dispute Resolution

In cases where you contest a refund decision, you may:

  • Submit a request for review by our executive team
  • Supply supplementary documentation or evidence
  • Engage with consumer protection organizations for a solution
  • Consider legal options in accordance with relevant laws

How to Apply for a Refund

Step 1: Reach Out

Launch your refund claim through:

Step 2: Submission of Details

Provide the necessary details in your request:

  • Confirmation number of your booking
  • Date and time of the charter
  • Motivation behind the cancellation
  • Relevant supporting documents (when applicable)
  • Your preferred method for the refund

Step 3: Assessment and Processing

We acknowledge your application within a 24-hour period, evaluate it based on this policy, respond with a decision within 48 hours, and finalize approved refunds within the specified periods.

Important Points

  • All requests for refunds must be made in a written format
  • Reimbursements are administered in € regardless of the original payment currency
  • Procurement of travel coverage is highly advised
  • This policy is subject to amendments upon 30 days' notice
  • Refunds comply with relevant taxes and regulations

Contact for Enquiries

For inquiries related to refunds or to process a refund claim:

Refunds Department
InsulaAccessPoint Marine Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco

Telephone: +377 93 10 63 00
Email Address: [email protected]
Operational Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 19, 2025

This refund policy aims to be clear and forthright. We urge you to peruse these conditions attentively before reserving and reach out to us for any questions.